Email troubleshooting

  • Noodle is not sending any emails
    • (using your own smtp server) White list the server or check authentication
    • (using Vialect smtp from a local install) Check firewalls:
      • Send us the public IP of your Noodle server
      • Test if your Noodle server can contact other SMTP servers:
        • install telnet:
          • Windows: pkgmgr /iu:"TelnetClient"
          • MacOS: brew install telnet
          • Linux(Debian,Fedora,Arch) : apt install telnet || dnf install telnet || yay -S inetutils
        • echo "QUIT" | telnet gmail-smtp-in.l.google.com 25
        • Some consumer ISPs block port 25.
    • Check SPAM mitigations.
  • Noodle is sending some emails
    • There is an invalid address in the email so the SMTP server trashes the whole thing.
    • There is a rule on the SMTP server blocking one or more addresses.
    • make sure your email rules apply to all IPs that routing could use as a source.
  • Email source

If you want to prevent all emails please blank the "SMTP Server Name" setting.

If you need more help contact us and we will find the problem by reviewing the logs.