Bug Reports

When something unexpected happens Noodle will ask you what you were doing and email a stack trace to Vialect. Bug reports may also be sent to techsupport@vialect.com. Please use saleshelp@vialect.com for any other inquiries.

Please provide the following to help us reproduce and correct issues faster:

  • Minimal steps to reproduce the issue from scratch. Possibly relevant details:
    • The URL
    • The version of Noodle
    • The version of Web Browser
    • The version of Operating System
    • A username and password
    • An ordered list of buttons/links clicked
    • Sample file/data
  • Expected behavior, possible details:
    • 720p mockup of desired appearance with min and max sample data.
  • Actual behavior, possible details:
    • A full resolution screen shot including address and scroll bars
    • Web Browser console output
    • The source of any warning pages (wrong format, missing parameter)
    • The source of any email
    • A zip of the Noodle/log folder
  • Observe email educate
    • A short descriptive email subject
    • Reply to the email thread only for the the same issue
    • Don't make new threads for the same issue.
    • Avoid requesting thread history review.
    • Do not place legal or print notes in signatures or otherwise bloat them.
    • Use test in favor of images
    • Use attachments not overlays/embeds of images or text
    • Be concise.

Leaving out information leads to Vialect spending less time creating solutions and more time attempting to reproduce issues and linking to this page.