When something unexpected happens Noodle will ask you what you were doing and email a stack trace to Vialect. Bug reports may also be sent to techsupport@vialect.com. Please use saleshelp@vialect.com for any other inquiries.

Please provide the following to help us reproduce and correct issues faster:

• Minimal steps to reproduce the issue from scratch. Possibly relevant details:
  • The URL
  • The version of Noodle
  • The version of Web Browser
  • The version of Operating System
  • A username and password
  • An ordered list of buttons/links clicked
  • Sample file/data
• Expected behavior, possible details:
  • 720p mockup of desired appearance with min and max sample data.
• Actual behavior, possible details:
  • A full resolution screen shot including address and scroll bars
  • Web Browser console output
  • Web Browser network log (HAR)
  • The source of any warning pages (wrong format, missing parameter)
  • The source of any email
  • A zip of the Noodle/log folder
• Observe email educate
  • A short descriptive email subject
  • Reply to the email thread only for the same issue
  • Don't make new threads for the same issue.
  • Avoid requesting thread history review.
  • Do not place legal or print notes in signatures or otherwise bloat them.
  • Use text in favor of images
  • Use attachments not overlays/embeds of images or text
  • Be concise.

Leaving out information leads to Vialect spending less time creating solutions and more time attempting to reproduce issues and linking to this page.